The rationale behind instituting the Live Classroom Certification Program through the utilization of Zoom stems from the imperative need to equip 2U team members with a comprehensive skill set and knowledge base. This program serves as a strategic initiative to facilitate exposure to 2U's educational products, enabling participants to delve into their operational intricacies. The certification program was designed to foster an in-depth understanding of faculty coaching practices and the resources integral to cultivating an effective learning environment for students. The ultimate goal is to enhance their competence in providing exceptional support to both faculty and students.